"Orders Received by 11 am (AESDT)

For same day Despatch"

 
Phone: 1300 123 088
Fax : 1300 123 089
Email : [email protected]

Delivery Information

How much does shipping cost?

Delivery charges vary depending on the size and weight of your order and your chosen delivery address.

Simply enter the postcode or suburb of your shipping address and select the relevant location from the dropdown list that appears and click the Submit button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb.

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price.

Please note that we are unable to deliver to PO boxes or Parcel Lockers.

Delivery instructions and time frames

Petwise offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. At this time, we do not deliver internationally. Orders will take between 2 - 10 business days to arrive, depending on your destination and shipping method.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.

How will my order be shipped?

Petwise use courier services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-6pm. During your checkout process there will be a special delivery instructions comment box if you have any special requests. Please note: not all requests can be achieved, however we will attempt to ensure we provide the best service we can.

Do I need to be there to receive my delivery?

If you are not there when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us.  If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs, however if you have not received your delivery please contact us as soon as possible.

How long will it take for my order to arrive?

Petwise online orders will take from 2 - 10 business days to arrive, depending on destination and shipping method.  Metro orders are usually received within 2 - 5 working days and up to 5 days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays.

What happens if my order does not arrive in the estimated time frame?